Privacy Policy

Last Updated: 2026-08-22

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process payments, verify age, and prevent fraudulent activity.
  • Who sees it: Only our authorized staff and trusted partners (payment and security providers). We never sell your data.
  • How long we keep it: For the life of your account plus any period required by Philippine law.
  • Your Control: You can request access, correction, or deletion of your data via our support channels.

Introduction and Scope

This Privacy Policy describes how phdream collects, uses, and protects the information of users within the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to our official website and app. It does not apply to third-party websites, payment gateways, or external links that you may visit after leaving phdream. We encourage you to review the privacy policies of any third-party services you interact with.

Personal Information We Collect

Account & Identity

Username, password, email address, and phone number used for account creation and communication.

Verification Documents

Government-issued IDs used to verify your legal age and identity (KYC) as required for gambling operations.

Payment Data

Payment method details and transaction history to facilitate secure deposits and withdrawals.

Gaming Activity

Records of games played, bets placed, wins, losses, and bonus usage to ensure fair play.

Technical Data

IP address, browser type, device identifier, operating system, and session logs for security and optimization.

Support Records

Correspondence and transcripts from your interactions with our customer support team.

How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information provided during registration, KYC verification, and when contacting support.
  • Automatically: Technical data collected via cookies and server logs when you access our platform.
  • Partner Providers: Data shared by our partner payment processors or identity verification services to confirm transaction success and user authenticity.

Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Maintaining your profile and providing access to the platform.
  • Financial Transactions: Processing deposits and withdrawals securely.
  • Compliance: Verifying that you are of legal age and preventing multi-accounting or fraudulent behavior.
  • Personalization: Tailoring the user interface and content to improve your experience.
  • Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional offers only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information in the following limited circumstances:

  • Service Providers: With partners who provide payment processing, identity verification, and technical infrastructure.
  • Legal Requirements: To relevant authorities when required by applicable law or to protect the legal rights of phdream.
  • Fraud Prevention: With security partners to detect and prevent illegal activities.

How We Protect Data

We implement a multi-layered security approach to safeguard your information:

  • Encryption: Using industry-standard encryption for data in transit between your device and our servers.
  • Access Control: Restricting internal access to sensitive user data to only those employees who require it for their role.
  • Isolation: Ensuring payment data is handled through secure, isolated channels provided by professional payment partners.
  • Monitoring: Continuous monitoring of systems to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to remember your preferences and ensure the platform functions correctly. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data, which can be exercised by contacting our support team via the channels available on this site:

  • Access & Correction: Request a copy of your data or correct inaccurate information.
  • Deletion: Request the removal of your personal data.
  • Portability: Request the transfer of your data to another service.
  • Objection: Object to the processing of your data for specific purposes.
  • Consent Withdrawal: Revoke consent for marketing communications at any time.

Note: Even after account closure, certain data must be retained for a period required by Philippine gambling and anti-money laundering regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep the data only for the duration necessary to fulfill the purposes for which it was collected or as required by the applicable law in the Philippines.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any funds may be returned to the legal guardian after verification.

Parents or guardians who believe a minor is using our platform are encouraged to report this immediately via our Support page.

Cross-Border Transfers

To provide a high-quality service, some of our technical and payment providers operate outside the Philippines. By using our site, you acknowledge that your data may be transferred to these jurisdictions. We ensure that appropriate safeguards are in place to maintain the privacy and security of your information during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed about how we handle your data.

Contact Us

If you have any questions or concerns regarding your privacy or wish to exercise your data rights, please reach out to us through our official support channels.

Contact Support Team